Returns Policy
At Biospere, customer satisfaction is our top priority. We take pride in the quality and integrity of our products. If you are not fully satisfied with your purchase, this Return Policy outlines your options for returning or exchanging items.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item received is damaged, defective, or incorrect. The return request is made within 7 days of the delivery date. The item is in its original packaging, unopened, and unused. For hygiene and safety reasons, we cannot accept returns of: Opened, used, or tampered products. Items not purchased directly from biospere.com.
2. Return Process To initiate a return:
1. Contact us at [andy@biospere.com](mailto:andy@biospere.com) with your order number, reason for return, and relevant photos (if applicable).
2. Our team will review your request and provide return instructions if eligible.
3. Once approved, return the product to the provided address. All return shipping costs (unless due to our error) are the responsibility of the customer.
3. Refunds
Approved refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item. Refunds are processed only for the value of the returned product; shipping and handling fees are non-refundable. If the item was purchased using a promotional code or discount, the refund will reflect the discounted price paid.
4. Exchanges
If you received the wrong or defective item, we will gladly send a replacement product at no additional cost once the issue is verified.
5. Non-Returnable Items
The following items cannot be returned:
Opened or used supplements Gift cards or promotional items Clearance or final sale items
6. Damaged or Defective
Products If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange for a replacement or refund after assessment.
7. Contact Information
For all return or refund inquiries, please contact:
Biospere
132 Tanjong Rhu Road, #07-06 Singapore 436919
Email: [andy@biospere.com](mailto:andy@biospere.com) Phone: +65 9732 2747By placing an order on biospere.com, you acknowledge that you have read and agree to this Return Policy.